Policies

Payment, Return and Shipping policies

The Payment
We accept any legal way used on International business : Internet, we can accept orders by telephone, fax, and mail also. We also accept payment by check, draft, money order, wire transfer, and inter-bank transfer. For more details please tell us.

The time to accept and confirm an order are:
-Internet payment .- Immediately. All the payments are revised by 2checkout.com fraud department (2Checkout.com, Inc. is our authorized retailer). If some payment is considered of high risk we will proceed to its analysis and you will be notified
-Other methods .- Please tell us.

Return Policy
IP Natural S.A.C., will replace goods damaged as a result of bad transportation in the opportunity the insurance covers the corresponding cost. In order to make the right to get the replacement valid, the Client should make a formal claim to the carrier (Postal Service, Courier, or other) at the moment of delivery. Damage should be accurately specified. If the goods have been dropped off at destination without Clients participation, then the Client that suspects that the goods could be damaged due to the appearance of the package, should call the carrier to open the package together, then doing the claim if corresponds. In case some damaged good is found without noticing it before the package is opened, then the Client should present a written claim to the carrier. A photograph would be useful in most cases.
Client should send the claim number or a copy of the document used for such purpose, and a photo if available, to IP Natural S.A.C., by email or by fax.

Business's location and responsibility
Our company is in Perú and our activity is governed under Peruvian laws. If you need another information please tell us.